This Promotion is open to residents of the United Kingdom (“UK”) and the Republic of
Ireland (“ROI”), including the Channel Islands and the Isle of Man, aged 18 or over,
excluding employees of the Promoter, its agents, affiliates and anyone professionally
associated with this Promotion.
Purchase is necessary. Please retain an itemised receipt that states the time and date
of purchase prior to claim, but within the Participation Period, as this will be
required for claiming and in order to receive a Refund. Internet access, email address
and a valid UK or ROI bank account are required.
The participating product included within this Promotion is the 470g Vanish Pink Powder
Product with a MBG icon on-pack (“Participating Product”).
Purchase Period: Purchase a 470g Vanish Pink Powder Product with a MBG icon on-pack
between 00:01 GMT on the 15 of February 2025 and 23:59 BST on the 14 of September 2025
inclusive.
How to Participate & Claim: Purchase a Participating Product from in-store or online
during the Purchase Period, then use the product as per the back of pack instructions.
If you use the Product and the stain has not been completely removed, visit
www.vanishguarantee.co.uk and complete the online form within 28 days from the date of
purchase (the “Participation Period”). You must provide your personal details (full
name, postcode and email address), the name of the retailer you purchased from, your
bank account details (name, sort code, account number), a photo of your receipt, a photo
of the stain that the Product was unable to remove, and the reason why you are not
satisfied with the product (minimum of 100 characters) to claim your Refund of the value
of Product as itemised on your receipt.
Further Participation & Claim Details:
Claims received after 28 days from the date of purchase will be disqualified.
If you purchased the product at a discounted price or with a voucher, your
refund will be adjusted to take into account the reduction in the price paid.
Purchases made using loyalty points or gift cards are excluded.
Any claims of an inflated value will be investigated before being refunded.
Maximum of 1 claim is permitted per household for the entirety of the Promotion to which
these terms apply. One itemised receipt per claim. The receipt must state the time and
date of purchase, which must pre-date the claim date and time, but be within the
Participation Period. No household may claim more than 1 Refund.
The Refund: Following the receipt of a valid claim, each
participant will receive 1 x cash back to the value of the Participating Product as
itemised on the receipt for the 470g Vanish Pink Powder Product (“Refund”).
Further Refund Details and Conditions:
The Refund will be paid via BACS to the bank account provided upon claiming.
Participants are responsible for providing correct bank account details and the
Promoter will not be liable for any Refund payments made into the wrong bank
account.
If a customer purchased a discounted product, they will receive a Refund for the
discounted value of the product only.
Any claims received that do not meet the requirements as set out above or are
received after the Participation Period will be void and invalid.
If a customer purchased the product as part of a multiple product offer, each
product will be deemed to have the same value paid so the customer will receive
a Refund for the applicable portion of the total paid. For example, if a
customer purchased the product as part of a 2 for £10 offer, they will receive a
Refund of £5.
Refund Notification: Claimants will be contacted via the
email address provided upon claiming within 14 days of their claim and may be asked to
provide evidence of identity and eligibility. Reasonable efforts will be made to contact
the claimants. Once eligibility has been confirmed, a claim will be confirmed as valid.
Refund Acceptance: Fulfilment of a Refund will take place
within 28 days from the date of eligibility being confirmed. In the unlikely event that
a Refund does not arrive within 28 days, the claimant must inform the Promoter by
emailing ConsumerCare_UK@reckitt.com. f a claimant does not do so, the Promoter reserves
the right to not reissue the Refund or limit its value at its sole discretion.
The Promoter may request that the valid claimants participate in publicity arising from
the Promotion. Participation is at the claimant’s discretion and is not a
condition of Refund claiming.
The Promoter seeks to run a fair and secure promotion and prevent abuse and cheating. If
you enter in a way that is not consistent with these Terms & Conditions, your claim (and
any of your associated aliases) may be disqualified. Any Refund awarded may be void and
recoverable, and the Promoter reserves the right to bar you from entering future
promotions for a period of at least six months. For this reason, the Promoter reserves
the right at any point to:
Verify the eligibility of claimants through multiple means by requesting such
information it considers reasonably necessary for this purpose. Refund may be
withheld until verification is completed.
Disqualify claims that are not made directly by the individual entering the
Promotion.
Disqualify claims made using anonymous email services such as, but not limited
to, GuerillaMail, Dispostable or Mailinator.
Disqualify bulk claims from individuals, trade, consumer groups or third
parties, incomplete claims and claims submitted by macros or other automated
means.
Disqualify claims beyond the maximum allowed, or those using techniques such as
‘script’, ‘brute force’, masking identity by
manipulating IP addresses, using aliases or identities other than their own or
any other means.
Disqualify claimants who tamper with the entry process.
Disqualify claimants which, in some other way, do not meet the requirements of
these Terms & Conditions.
Cancel, modify or suspend the Promotion should it not be capable of running as
planned for reasons including but not limited to tampering, unauthorised
intervention, fraud, dishonesty, technical failures, or any other causes beyond
the control of the Promoter which corrupt or affect the administration,
security, fairness, integrity or proper conduct of this Promotion.
The Refunds are not transferable or exchangeable and cannot be redeemed for any other
form of compensation.
No responsibility can be taken for claims which are lost, delayed, corrupted, damaged,
misdirected or incomplete or which cannot be delivered for any technical, delivery or
other reason. Proof of sending will not be accepted as proof of receipt. The Promoter
does not guarantee continuous or secure access to the microsite.
The Promoter and its associated agencies and companies are not liable for any loss
(including, without limitation, indirect, special or consequential loss or loss of
profits), expense or damage which is suffered or sustained (whether or not arising from
any person’s negligence) in connection with this Promotion (JS14916) or accepting
or using the/a Refund(s), except for any liability which cannot be excluded by law.
Nothing will exclude the Promotor’s liability for death or personal injury as a
result of its negligence.
The Promoter will not be liable for any delay or failure to comply with its obligations
for reasons beyond its reasonable control arising from but not limited to Acts of God,
global or regional epidemic or pandemic, adverse weather conditions, fire, industrial
dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion,
plague or other natural calamities, or any other circumstances.
If any part/s of these Terms & Conditions are legally ruled to be invalid, illegal or
unenforceable, the remainder will not be affected and will continue in full force and
effect.
By claiming, you will be deemed to have agreed to be bound by these Terms & Conditions.
If there is a discrepancy between these Terms & Conditions and those in any promotional
material, these Terms & Conditions will prevail.
These Terms & Conditions are governed by English and Irish law and their interpretation
and application will be subject to the exclusive jurisdiction of the courts of England
and Wales and the Republic of Ireland.
All data will be handled in accordance with the following Privacy Policy:
The Promotor is in the role of data controller responsible
for the processing of personal data. The Promoter is committed to protecting the
data privacy rights of all participants, in strict compliance with any applicable
Data Protection Law in the UK, including the UK General Data Protection Regulation
(UK GDPR), Electronic Communications Regulations 2003 (PECR) and the Data Protection
Act 2018. The Promoter confirms that any personal data, processed in connection with
the Promotion, will only be collected, saved or processed for the purposes of the
administration of the “Vanish - money back guarantee” (hereinafter the “Promotion”) unless
participants have consented to the processing of their personal data for
different purposes on our website(s), including direct marketing and sharing
personal data with third-party controllers for the analysis of their consumption
habits and their propensity to purchase.
Categories of personal data - Within the Promotion,
the Promoter will collect from the participants the following categories of personal
data through designated online form accessible from www.vanishguarantee.co.uk: consumers’
full name, postcode and email address, the name of the retailer the consumer purchased
from, bank account details (name, sort code, account number), photo of a receipt
serving as a proof of a purchase, a photo of the stain that the Product was unable
to remove, and the reason why you are not satisfied with the product.
Purpose of the processing and legal basis - Participants’
personal data submitted in connection with the Promotion will be processed by the
Promoter for the purpose of administering and managing the Promotion and, in particular,
to (i) allow participants to register for the Promotion, (ii) administer the Promotion
and participants´ feedback, and (iii) provide a refund for the indicated product.
Legal basis for this processing of participants’ personal data is these Terms
& Conditions, which represent a contractual agreement between participants and the
Promoter [i.e., art. 6 (1) (b) (UK) GDPR].
Data retention - The Promoter will only retain participants’
personal data as long as reasonably required for the purposes as set out in this
privacy policy or otherwise to comply with legal or regulatory requirements applicable
to the Promoter. When participants’ personal data is processed (i) for the
performance of a contract with the Promoter, the Promoter retains participants’
personal data for a period of 7 years following the end of the Promotion (solely
for winners); (ii) for meeting legal and regulatory requirements, the Promoter retains
participants’ personal data as it is set out by applicable laws; and (iii)
in all other cases, participants’ personal data is processed for up to 2 years
from the date of last interaction with participants (specifically for marketing purposes
unless the participant opts-out from the newsletter distribution).
Data sharing - Personal data collected within the Promotion will be accessed, as
data processor(s), by our third-party vendor(s) providing support and assistance
in relation to the Promoter’s website, database or IT services and
software. For the management of the Promotion, we have further appointed as data
processor based on relevant data processing agreement: Halo Promo Risk Limited with company number 10916303 and a trading address at Brook Green, 184 Shepherds
Bush Road, London W6 7NL incorporated and registered in England and Wales with a
registered office at Suite 3, Second Floor, Friary Court, 13-21 High Street, Guildford,
Surrey GU1 3DG
Transfer to other countries - Personal data may be
transferred outside the UK and the EEA, including the USA, by our third party-vendors
acting as data processors on our behalf. For the transfer of personal data outside
the UK and the EEA, appropriate safeguards have been adopted, including Standard
Contractual Clauses adopted by the European Commission, resp. the UK Addendum, and
Binding Corporate Rules as applicable within UK.
Children - Since individuals aged 18 and over can
participate exclusively in the Promotion, no data belonging to persons under the
age of 18 will be processed and stored. In the event that the Promoter receives personal
data belonging to persons under the age of 18, this data will be immediately deleted/destroyed.
If a parent or holder of the parental authority notifies the processing of personal
data belonging to persons under the age of 18, the promoter will immediately delete/destroy
this data from the processing and storage facilities.
The protection of your personal data - The Promoter
undertakes to implement appropriate technical and organizational measures in order
to ensure a level of security corresponding to the personal data belonging to the
participants of the Promotion. In assessing the appropriate level of security, account
shall be taken in particular of the risks posed by the processing of personal data,
caused in particular, by accident or illegally, by the destruction, loss, modification,
unauthorised disclosure or unauthorised access to personal data transmitted, stored
or processed.
Participants’ data protection rights - In connection
with the processing of their personal data within the Promotion, participants have
the following rights arising from the GDPR:
the right of access to personal data including right to request a copy
of personal data;
the right to rectification (right to have their inaccurate personal data
corrected or to have incomplete personal data completed without undue
delay);
the right to deletion (right to have their personal data deleted without
undue delay, if one of the legal grounds is given);
the right to restrict processing;
the right to data portability (in cases stipulated by law, right to
obtain their personal data provided to the Promoter in a structured,
commonly used and machine-readable format, and the right to pass this
data to another data controller);
the right to object to the processing;
the right not to be the subject of any decision based solely on
automated processing;
Complaints - Participants have furthermore right to
complain to the Information Commissioner (ICO). Details of how to file a complaint
can be found on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
